Hassle Free Returns
At 707 Motoring we understand that sometimes after receiving an item you realize that you no longer want it or other situations arise, that is why we offer our hassle free return program. If you receive an item and your not completely satisfied or simply changed your mind about the purchase just go ahead and send it back within 14 days of receipt to receive either your money back or an easy exchange. Please review below for all return policy information.
If you aren't completely satisfied with your purchase within 14 days of receipt you can have that item returned to us for a refund or exchange.
All items being returned must be accompanied by a RMA# (Return Merchandise Authorization). See below on how to obtain an RMA#
Returned items must be returned back in original condition and be ready to be placed back on our shelves. Any item that has been used or damaged would not be accepted back for a return. If the double sided 3M tape is peeling off or the white protective film has been completely removed we cannot accept the item back for a return.
Shipping costs are not reimbursed. Buyer is responsible to have the item returned back to us. All items being returned must be sent back with a valid tracking number to ensure we receive the package. If an item arrives back to us and is damaged during transit the buyer would be responsible to file a claim with the shipping company used to return the item.
Some items such as custom items would not be allowed back for a return, if you ordered a custom made item it was specifically made for your vehicle and therefore would not be allowed back for return.
Please note that any items returned due to manufacturer defect, incorrect shipment or damage during shipment will not have to incur the restocking fee. Some products do require cutting and/or drilling in order for the product to fit properly, buyer would be responsible for return shipping for those products.Restocking Charges
All returned merchandise (aside from exceptions below) will be subjected to a 15% restocking fee. If an item was shipped internationally the credit would be minus the restocking fee and the shipping charges.
On all painted products there is a 25% restocking free since the item had to be painted, these products include and are not limited to: painted body side moldings, spoilers, body kits and fender flares.
All custom made items are subjected to a 50% restocking fee since they are made to order for your specific vehicle, this includes and is not limited to: Dash kits, Vertical door kits, custom wheels/rims,
To obtain an RMA# simply send us an email to firstname.lastname@example.org to request one, please be sure to specify your order# for prompt processing.You can also contact our customer support team toll free at: 877.217.1479 to request an RMA# by phone.
Refunds & Exchanges
As soon as we receive your item back you will receive a confirmation email notifying you that your return has been received and we will have it inspected for any damage or misuse. Once this process is completed (normally 3-4 business days after receiving item) we will process a refund back to your payment account or ship out an item that you wanted to exchange. Please note that it may take 3-4 days before you are able to see the refund on your credit card statement.
On exchanged items buyer is responsible for the additional shipping costs unless we shipped out the incorrect item or an item is defective.
If you have any additional questions regarding our Return Policy please feel free to contact our customer service team toll free at 877.217.1479.